How does it work?
In order to explore our complete product
line, simply choose a category or a brand you wish to
investigate. You can also search the site through key
words, like the reference of a product for instance.
Having made your choice, select size or option for the
product, as well as quantity and then click on "add to
cart".
You'll then have the opportunity to pick up other items
or finish your order off by clicking on "check out"
or on "go cash".
If this
is your first purchase on this site :
-
Select your geographical zone and click on "Recalculate"
to calculate delivery fees according your
geographical zone.
-
Fill in your name, address, email ...
The
site is going to send you an email containing your
password as well as a link on which it will be necessary
to click to confirm your order. You will choose your
method of payment then (credit card or C.O.D.) and will
continue all stages to the finalization of your order.
If
this is not your first purchase on this site :
The
site is going to send you an email containing a link on
which it will be necessary to click to confirm your
order. You will choose your method of payment then (credit
card or C.O.D.) and will continue all stages to the
finalization of your order.
Important notice for Windows XP Service Pack 2 users or
for Popup Blockers :
If you
wish to pay with your credit card, you will have to
desactivate Popup blocking.
Your
order will be sent the day of your order. If you wish to enquire about the status of your order or
the availability of ordered items, simply e-mail us at
shop@rasqui.lu or call us +352 54 01 61.
FAQ
I
would like to order through your website, but I don't
have a credit card, what can I do ?
You can also pay C.O.D. If you do not live in Europe,
notice that we accept only paiements with credit cards.
Can
I order from your website and pick up the goods in your
store ?
No. The only part shared by our mail-order department
and our shop is their stock. We cannot keep track of
orders through these 2 different services.
Can
you reserve an article for me ?
No. As long as an article hasn't been paid, it remains
on the website. Therefore, we cannot stop it from being
bought by another customer. An article is reserved as
soon as an order is confirmed.
The
price of an article was lower yesterday than it is today,
can I still have yesterday's price ?
No. Our prices change regularly according to distributor
prices and availability, or temporary bargains. The
price at the time of your order is the only price that
will be taken into account.
I've
placed an order, but I would like to modify it, is it
still possible ?
No. As our order processing is highly automated, we
cannot modify an order once it has been packed or your
credit card has been charged.
Is
the credit card payment secure ?
Yes ! All your personal data is transferred over a
secured connection (SSL encryption), so no third party
can intercept or access this information. We do neither
see the information of your credit card.
I
need a spare part, can you order it for me?
For items bought at Rasqui Cycles, we will do our best
to find any spare you may need. Please consider that if
these parts are not in stock, they can be very difficult
to obtain and consequently, it may take us a while to
get them. Please contact
shop@rasqui.lu or call us at +352 54 01 61 to order
these parts.
I've
seen a product on a manufacturer's website that is not
listed in your catalogue, can you get them for me?
Maybe, it depends on the product and on its availability
with our suppliers. Again, we'll do our best! Send us
the references of the product at
shop@rasqui.lu.
Do
you have a regular shop ?
Yes. Our shop in Esch/Alzette is open from Monday until
Saturday from 9am to 6pm. We are closed on Monday
morning.
How
can I trust you ?
Rasqui Cycles has been around for more than 130 years. If we
weren't trustworthy, we wouldn't exist anymore.
I've
seen one of the products you sell at a lower price than
yours at another retailer, can you adjust your price ?
Did you also consider the delivery fees?
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